Topic Who need predictive dialer system ?
6 postsTue 18th Sep 2018 - 7:21am
A predictive dialer goes a step beyond auto dialer software by using algorithms to analyze the call statistics and performance of the call center agents to predict when the next agent will be available and therefore adjusting the rate it calls potential customers. The goal is to minimize idle time for the call center agents and get more sales
Efficient open source predictive dialer software offers calling solutions for outbound and inbound call centers. They've been designed in such a way that they follow IETF as well as ITU standards. So, you need not require a proprietary tool for it. Some tools support a complicated technology that helps the operators in making changes in the systems.Nowadays all business need predictive dialer system who are involved in telemarketing.